Refund policy

At Pioju, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy in compliance with Google Merchant Center standards.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility Criteria

To be eligible for a return:

Items must be unworn, unused, and in the same condition as received.
Items must be in their original packaging with all original tags attached.
Proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return

Contact our support team at info.usciko@gmail.com with your order number and reason for return.
Once approved, we will provide you with the return shipping address and instructions.
Package the item securely and ship it back using a trackable shipping service.

Return Shipping Costs

Defective, Damaged, or Incorrect Items: If the return is due to our error (damaged product, defective item, wrong size/color shipped), Pioju will provide a prepaid return label at no cost to you.
Customer Remorse / Change of Mind: If you are returning an item due to wrong size ordered, preference, or change of mind, you will be responsible for paying the return shipping costs.

Restocking Fee

We do not charge any restocking fees.

Refund Process

Once your return is received and inspected:

We will send you an email notification confirming receipt of the item.
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3 to 5 business days.

Exchanges

We currently replace items only if they are defective, damaged, or incorrectly sized. If you need to exchange an item for the same model, email us at info.usciko@gmail.com.