FAQ

1. Frequently Asked Questions (FAQ) Page

Page Title: FAQ

Orders & Purchasing

How do I place an order?

Browse our footwear collection, select your desired shoe model, color, and size, then click Add to Cart. Follow the on-screen instructions at checkout to enter your shipping address and complete your payment securely.

What currency are prices displayed in?

All prices on Pioju are listed and charged in United States Dollars ($ USD).

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and secure digital wallets supported at checkout. All payments are encrypted via SSL protection.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please email us at info.usciko@gmail.com or call +1 848-207-4277 within 1 hour of placing it. Once an order has entered processing or shipping, it can no longer be modified or cancelled, but you may return it upon arrival.

Shipping & Delivery

How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

How long does delivery take?

Order Processing / Handling Time: 1 – 2 business days (Monday – Friday).
Standard Shipping Transit Time: 3 – 7 business days.

How do I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow 24 to 48 hours for the tracking status to update.

Where do you ship?

We currently ship across the United States.

Returns, Exchanges & Refunds

What is your return policy?

We offer a 30-day return window from the date your package is delivered. Items must be unworn, in original condition, and in original packaging with all tags attached.

Do you charge restocking fees?

No, Pioju does not charge any restocking fees.

Who pays for return shipping?

Damaged / Incorrect / Defective Items: We provide a prepaid return label at no charge to you.
Customer Preference / Wrong Size Ordered: Customer is responsible for return shipping costs.

How long does it take to receive my refund?

After your return is received and inspected, approved refunds are credited back to your original payment method within 3 to 5 business days.

Products & Sizing

How do I choose the correct shoe size?

Please refer to the size options on each product listing. If you are between sizes, we recommend ordering half a size up for athletic sneakers or running shoes to ensure comfort.

Are your shoes durable for daily wear?

Yes. Our athletic sneakers, leather loafers, and casual mesh shoes are built with quality materials designed for comfort, breathability, and everyday durability.